Sunrocket disaster

Jul 16, 2007 Published by Tony Primerano

I've been a happy Sunrocket customer for over 2 years. So when I started seeing blog posts that said they were going under I didn't worry too much. I figured the worst case would be a skeleton crew and poor support while they tried to sell us to Vonage or another provider. Acquiring new customers is expensive so other providers would be crazy not to jump in and do a deal.

We'll I'm not sure who was doing the dealing but instead of selling us they just shut the service off tonight. Can you imagine? 200,000 VOIP customers cut off. Calling (um surfing) around for new service.

I'm sure Vonage and ViaTalk have their phones ringing off the hook. I'm sorry I didn't find a new service last week when all the rumors were flying.

Now. I'm stuck with no phone for at least another 24 hours and I may never get my phone number back (which I have had for 9 years now).

On the bright side I still have the Sunrocket gizmo that I plan on using with my new service.

I am just blown away by how poorly managed this bankruptcy was. I can't think of a worse outcome for the employees, customers and the venture capitalist. They threw away millions by not selling the customers to a competitor.

  • A photo of montysbox montysbox says:
    2007-07-16 18:00:24 -0400

    Nobody wanted to buy their customer list up front. RCN (cable play) looked but did not want to buy it either - too much debt. WiMAX play is rumored to pick it up on the cheap. The company to contact to settle your account is on my blog. Sorry.....

  • A photo of david watson david watson says:
    2007-08-03 21:28:28 -0400

    I switched to Lingo after SunRocket went down. I think Lingo is very good and reliable.

  • A photo of jorge cruise jorge cruise says:
    2007-08-06 02:51:44 -0400

    Though SunRocket directed their customers to Packet8 or TeleBlend, I have decided to go with Lingo. I think their deals are absolutely transparent. Above all, they have new plans to rescue SunRocket customers such as monthly $21.95 promotional calling plan and annual $195 calling plan.

  • A photo of werutzb werutzb says:
    2008-10-07 22:06:28 -0400

    Hi! I want to make better my SQL experience. I red that many SQL books and want to read more about SQL for my position as mysql database manager. What can you recommend? Thanks, Werutz

  • A photo of anaplyunuts anaplyunuts says:
    2008-10-23 11:59:02 -0400

    There was this guy see. He wasn't very bright and he reached his adult life without ever having learned "the facts". Somehow, it gets to be his wedding day. While he is walking down the isle, his father tugs his sleeve and says, "Son, when you get to the hotel room...Call me" Hours later he gets to the hotel room with his beautiful blushing bride and he calls his father, "Dad, we are the hotel, what do I do?" "O.K. Son, listen up, take off your clothes and get in the bed, then she should take off her clothes and get in the bed, if not help her. Then either way, ah, call me" A few moments later... "Dad we took off our clothes and we are in the bed, what do I do?" O.K. Son, listen up. Move real close to her and she should move real close to you, and then... Ah, call me." A few moments later... "DAD! WE TOOK OFF OUR CLOTHES, GOT IN THE BED AND MOVED REAL CLOSE, WHAT DO I DO???" "O.K. Son, Listen up, this is the most important part. Stick the long part of your body into the place where she goes to the bathroom." A few moments later... "Dad, I've got my foot in the toilet, what do I do?"

  • A photo of loaliesyloano loaliesyloano says:
    2008-12-19 04:16:21 -0500

    Hi all! As newly registered user i just wanted to say hi to everyone else who uses this board ;-)

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